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Sync, store and access your Zendesk data

It's easier than ever to access your Zendesk data with Panoply's Zendesk Snap Connector. Consolidate Zendesk, plus all other business data, in a secure data warehouse for a single source of truth. Explore it with our SQL workbench, in-product graphs and charts, or connect your favorite BI tools for advanced reporting and analysis.

Sync Zendesk data

Some of the available tables Panoply can collect from Zendesk include:
Brands
Brands are your customer-facing identities. They might represent multiple products or services, or they might literally be multiple brands owned and represented by your company.
Groups
When support requests arrive in Zendesk Support, they can be assigned to a Group. A ticket can never be assigned to an agent without also being assigned to a Group.
NPS Invitations
You can send an invitation to one or multiple recipients to take an NPS survey. You can use an API to set up a continuous delivery of NPS survey invites to your defined recipients.
NPS Recipients
Every NPS survey is delivered to one or multiple recipients. For most businesses that use Zendesk Support, the recipients are customers. Agents and admins will never receive surveys.
NPS Responses
When a recipient responds to an NPS survey, their rating, comment, and last survey date are captured. You can export the responses for your individual NPS survey by using this resource.
NPS Surveys
This resource can be used to list all surveys or retrieve and update an existing one. You can customize the content and settings of the survey before using the NPS Invitations resource to automate survey delivery.
Organization Fields
This resource allows you to work with organization fields. These are fields that admins can customize and display on an Organization page. You can add custom fields to organizations to store additional details.
Organization Memberships
An organization can have many users, and each user is linked to it through membership. Also, users can be in many organizations if the account supports multiple organizations.
Organizations
Just as agents can be segmented into groups in Zendesk Support, your customers (end-users) can be segmented into organizations. You can manually assign customers to an organization or automatically assign them to an organization by their email address domain.
Satisfaction Rating
This resource allows you to work with satisfaction ratings. These ratings are the feedback provided by your customers about their support experience. Satisfaction rating is per ticket and not per customer.
Satisfaction Reasons
When satisfaction reasons are enabled in your Zendesk Support account, and a user gives a negative rating to a solved ticket, a follow-up question is presented to the user. The question includes a list menu of possible reasons for the negative rating.
SLA Policies
A Service Level Agreement is a documented agreement between a support provider and its customers that specify performance measures for support. There can be multiple SLA policies per Zendesk Support account, and they are listed here.
Suspended Tickets
When an end-user submits a support request by email, in most cases, the email becomes a new ticket or adds a comment to an existing ticket. In some instances, though, the email is suspended.
Ticket Comments
Ticket comments represent the conversation between requesters, collaborators, and agents. Comments can be public or private. You have the right to configure those comments in your settings to appear as either category.
Ticket Fields
This resource is used to get the system and custom ticket fields. You can also use it to create custom ticket fields. System fields are the standard fields that agents see in a ticket.
Ticket Metric Events
Use the Ticket Metric Events resource to track reply times, agent work times, and requester wait times. For example, if you want to measure reply times, you can get the time a ticket was created and the time an agent first replied to it.
Ticket Metrics
This resource allows you to retrieve metrics about a ticket. These metrics include the date when a ticket was solved (solved_at), the total number of times the ticket was replied to (replies), the total number of times the ticket was reopened (reopens), and a lot more.
Tickets
Tickets are the means through which your end-users (customers) communicate with agents in Zendesk Support. Tickets can originate from several channels, including email, Help Center, chat, phone call, Twitter, Facebook, or the API. All tickets have a core set of properties.
User Fields
This resource allows admins to customize fields displayed on a User profile page. Basic text fields, date fields, as well as customizable dropdown and number fields are available. These fields are currently only visible to agents.
Users
This resource represents the three types of users in Zendesk Support: end-users (your customers), agents, and administrators. End-users request support through tickets. Agents work in Zendesk Support to solve tickets.

Sync Zendesk data with multiple sources in Panoply, then access it via your BI tool

Zendesk + AdRoll
AdRoll
Ads
Zendesk + AfterShip
AfterShip
Retail
Zendesk + Alteryx
Alteryx
ETL
Zendesk + Amazon Ads
Amazon Ads
Ads
Zendesk + Amazon Aurora PostgreSQL
Amazon Aurora PostgreSQL
Databases
Zendesk + Amazon Cloudfront
Amazon Cloudfront
Services
Zendesk + Amazon DynamoDB
Amazon DynamoDB
Databases
Zendesk + Amazon Kinesis Firehose
Amazon Kinesis Firehose
Services
Zendesk + Amazon Marketplace
Amazon Marketplace
E-commerce
Zendesk + Amazon QuickSight
Amazon QuickSight
BI Tools
Zendesk + Amazon S3
Amazon S3
Services
Zendesk + Amazon Seller
Amazon Seller
Retail
Zendesk + Apache Superset
Apache Superset
BI Tools
Zendesk + Apache Zeppelin
Apache Zeppelin
BI Tools
Zendesk + Apple App Store
Apple App Store
Mobile
Zendesk + Apple Search Ads
Apple Search Ads
Ads
Zendesk + AppsFlyer
AppsFlyer
Mobile
Zendesk + Asana
Asana
Project Management
Zendesk + Attunity
Attunity
ETL
Zendesk + Autopilot
Autopilot
Marketing Automation
Zendesk + Azure Blob Storage
Azure Blob Storage
Cloud Storage
Zendesk + BigCommerce
BigCommerce
E-commerce
Zendesk + BigQuery
BigQuery
Data Warehouses
Zendesk + Bing Ads
Bing Ads
Ads
Zendesk + Birst
Birst
BI Tools
Zendesk + Braintree Payments
Braintree Payments
Payment Processing
Zendesk + Branch
Branch
Analytics
Zendesk + BranchTrack
BranchTrack
Sales
Zendesk + Campaign Monitor
Campaign Monitor
Marketing Automation
Zendesk + CaptivateIQ
CaptivateIQ
Sales
Zendesk + CARTO
CARTO
BI Tools
Zendesk + Chargebee
Chargebee
Accounting
Zendesk + Clari
Clari
Sales
Zendesk + Close
Close
Sales
Zendesk + Codat
Codat
Accounting
Zendesk + Contact Pigeon
Contact Pigeon
Marketing Automation
Zendesk + Contentful
Contentful
Services
Zendesk + Count
Count
BI Tools
Zendesk + Crashlytics
Crashlytics
Developer Tools
Zendesk + Criteo
Criteo
Retail
Zendesk + CSV
CSV
Files
Zendesk + Customer.io
Customer.io
Marketing Automation
Zendesk + Databricks
Databricks
BI Tools
Zendesk + Delighted
Delighted
Customer Support
Zendesk + Desk
Desk
Sales
Zendesk + Domo
Domo
BI Tools
Zendesk + Draxlr
Draxlr
BI Tools
Zendesk + Drip
Drip
E-commerce
Zendesk + Dropbox
Dropbox
Files
Zendesk + EasyPayDirect
EasyPayDirect
Payment Processing
Zendesk + Elasticsearch
Elasticsearch
Databases
Zendesk + Eloqua
Eloqua
Marketing Automation
Zendesk + Enchant
Enchant
Customer Support
Zendesk + etleap
etleap
ETL
Zendesk + Facebook Ads
Facebook Ads
Ads
Zendesk + Facebook Pages
Facebook Pages
Social
Zendesk + Facebook Posts
Facebook Posts
Social
Zendesk + Fivetran
Fivetran
ETL
Zendesk + FormKeep
FormKeep
Marketing Automation
Zendesk + Freshdesk
Freshdesk
Customer Support
Zendesk + Front
Front
Project Management
Zendesk + GitHub
GitHub
Developer Tools
Zendesk + GitLab
GitLab
Developer Tools
Zendesk + GoodData
GoodData
BI Tools
Zendesk + Google Ads
Google Ads
Ads
Zendesk + Google Analytics
Google Analytics
Analytics
Zendesk + Google Analytics Ecommerce
Google Analytics Ecommerce
E-commerce
Zendesk + Google Cloud SQL MySQL
Google Cloud SQL MySQL
Databases
Zendesk + Google Cloud SQL Postgres
Google Cloud SQL Postgres
Cloud Storage
Zendesk + Google Cloud Storage
Google Cloud Storage
Cloud Storage
Zendesk + Google Drive
Google Drive
Files
Zendesk + Google Search Console
Google Search Console
Analytics
Zendesk + Google Sheets
Google Sheets
Files
Zendesk + Grafana
Grafana
BI Tools
Zendesk + Grin
Grin
Services
Zendesk + Harvest
Harvest
Project Management
Zendesk + Harvest Forecast
Harvest Forecast
Project Management
Zendesk + Help Scout
Help Scout
Customer Support
Zendesk + Heroku Postgres
Heroku Postgres
Databases
Zendesk + Holistics
Holistics
BI Tools
Zendesk + HubSpot
HubSpot
CRM
Zendesk + IBM Cognos
IBM Cognos
BI Tools
Zendesk + IBM DB2
IBM DB2
Developer Tools
Zendesk + Informatica PowerCenter
Informatica PowerCenter
ETL
Zendesk + Instagram for Business
Instagram for Business
Social
Zendesk + Intercom
Intercom
Sales
Zendesk + Invoiced
Invoiced
Services
Zendesk + Iterable
Iterable
Marketing Automation
Zendesk + Jira
Jira
Project Management
Zendesk + JSON
JSON
Files
Zendesk + Julia
Julia
BI Tools
Zendesk + Jupyter
Jupyter
BI Tools
Zendesk + Kandji
Kandji
Security
Zendesk + Klaviyo
Klaviyo
E-commerce
Zendesk + Klipfolio
Klipfolio
BI Tools
Zendesk + KNIME
KNIME
BI Tools
Zendesk + LeafLink
LeafLink
Retail
Zendesk + Lever
Lever
CRM
Zendesk + LinkedIn Ads
LinkedIn Ads
Ads
Zendesk + Looker
Looker
BI Tools
Zendesk + Looker Studio
Looker Studio
BI Tools
Zendesk + Luzmo
Luzmo
BI Tools
Zendesk + Magento
Magento
E-commerce
Zendesk + MailChimp
MailChimp
Marketing Automation
Zendesk + Mailjet
Mailjet
Marketing Automation
Zendesk + MariaDB
MariaDB
Databases
Zendesk + Marketo
Marketo
Marketing Automation
Zendesk + Matillion
Matillion
ETL
Zendesk + Mavenlink
Mavenlink
Project Management
Zendesk + Maverick Payments
Maverick Payments
Payment Processing
Zendesk + Maxio
Maxio
Accounting
Zendesk + Metabase
Metabase
BI Tools
Zendesk + Microsoft Excel
Microsoft Excel
Files
Zendesk + Microsoft OneDrive
Microsoft OneDrive
Cloud Storage
Zendesk + Microsoft SQL Server
Microsoft SQL Server
Databases
Zendesk + MicroStrategy
MicroStrategy
BI Tools
Zendesk + Mode Analytics
Mode Analytics
BI Tools
Zendesk + MongoDB
MongoDB
Databases
Zendesk + MySQL
MySQL
Databases
Zendesk + NetSuite
NetSuite
Accounting
Zendesk + Optimizely
Optimizely
Marketing Automation
Zendesk + Oracle Database
Oracle Database
Databases
Zendesk + Pandas
Pandas
BI Tools
Zendesk + Panintelligence
Panintelligence
BI Tools
Zendesk + Pardot
Pardot
CRM
Zendesk + Particle
Particle
Services
Zendesk + Payline
Payline
E-commerce
Zendesk + PayPal
PayPal
E-commerce
Zendesk + Pentaho
Pentaho
BI Tools
Zendesk + Pinterest
Pinterest
Social
Zendesk + Pipedrive
Pipedrive
Sales
Zendesk + Pivotal Tracker
Pivotal Tracker
Project Management
Zendesk + Plotly
Plotly
BI Tools
Zendesk + PopSQL
PopSQL
BI Tools
Zendesk + PostgreSQL
PostgreSQL
Databases
Zendesk + Power BI
Power BI
BI Tools
Zendesk + Python
Python
BI Tools
Zendesk + Qlik
Qlik
BI Tools
Zendesk + QuickBase
QuickBase
Developer Tools
Zendesk + Quickbooks
Quickbooks
Accounting
Zendesk + R
R
BI Tools
Zendesk + Rakuten
Rakuten
Services
Zendesk + Recharge
Recharge
Payment Processing
Zendesk + Recurly
Recurly
Payment Processing
Zendesk + Redash
Redash
BI Tools
Zendesk + Reddit
Reddit
Social
Zendesk + Redshift
Redshift
Data Warehouses
Zendesk + Referral SaasQuatch
Referral SaasQuatch
Marketing Automation
Zendesk + RingCentral
RingCentral
Zendesk + Rivery
Rivery
ETL
Zendesk + Sailthru
Sailthru
Marketing Automation
Zendesk + Salesforce
Salesforce
CRM
Zendesk + Salesforce Marketing Cloud
Salesforce Marketing Cloud
Marketing Automation
Zendesk + SeekWell
SeekWell
BI Tools
Zendesk + Segment
Segment
Analytics
Zendesk + Selligent
Selligent
Marketing Automation
Zendesk + SendGrid
SendGrid
Marketing Automation
Zendesk + Sendwithus
Sendwithus
Marketing Automation
Zendesk + SentinelOne
SentinelOne
Security
Zendesk + SFTP
SFTP
Services
Zendesk + Shiny
Shiny
BI Tools
Zendesk + Shippo
Shippo
E-commerce
Zendesk + Shopify
Shopify
E-commerce
Zendesk + Singer
Singer
ETL
Zendesk + Skyvia
Skyvia
ETL
Zendesk + SnapLogic
SnapLogic
ETL
Zendesk + Sparkpost
Sparkpost
Marketing Automation
Zendesk + SphereWMS
SphereWMS
Services
Zendesk + Spree Commerce
Spree Commerce
E-commerce
Zendesk + SQL
SQL
BI Tools
Zendesk + Square
Square
Payment Processing
Zendesk + Stitch
Stitch
ETL
Zendesk + Stripe
Stripe
Payment Processing
Zendesk + Sybase
Sybase
ETL
Zendesk + Tableau
Tableau
BI Tools
Zendesk + Taboola
Taboola
Ads
Zendesk + Talend
Talend
ETL
Zendesk + Teachable
Teachable
Services
Zendesk + ThoughtSpot
ThoughtSpot
BI Tools
Zendesk + TIBCO Spotfire X
TIBCO Spotfire X
BI Tools
Zendesk + TikTok
TikTok
Social
Zendesk + Tray.io
Tray.io
Services
Zendesk + Trello
Trello
Project Management
Zendesk + Trevor.io
Trevor.io
BI Tools
Zendesk + Twilio
Twilio
Developer Tools
Zendesk + Twitter
Twitter
Social
Zendesk + Twitter Ads
Twitter Ads
Ads
Zendesk + Typeform
Typeform
Services
Zendesk + Upload Data
Upload Data
Files
Zendesk + Urban Airship
Urban Airship
Services
Zendesk + Vero
Vero
Social
Zendesk + Webhooks
Webhooks
Developer Tools
Zendesk + WeInfuse
WeInfuse
Services
Zendesk + WooCommerce
WooCommerce
E-commerce
Zendesk + Wordpress
Wordpress
Databases
Zendesk + Xero
Xero
Accounting
Zendesk + Xplenty
Xplenty
ETL
Zendesk + Yellowfin
Yellowfin
BI Tools
Zendesk + Zapier
Zapier
Services
Zendesk + Zendesk Chat
Zendesk Chat
Customer Support
Zendesk + Zendesk Sell
Zendesk Sell
CRM
Zendesk + Zoho Analytics
Zoho Analytics
BI Tools
Zendesk + Zoho CRM
Zoho CRM
CRM
Zendesk + Zoom
Zoom
Services
Zendesk + Zuora
Zuora
Services
“ Panoply has given us drastic improvements in query speed and brought all our data in one place. Our visualizations in Looker are much more fast and efficient.
John Wessel - Freshwater Systems