Zendesk

Zendesk is a customer service and engagement Software as a Service (SaaS) platform that helps businesses connect to their customers.

Syncing your [[data_source]] data into your Panoply data warehouse makes it easy to integrate with all your relevant business data for easy, up-to-date, and replicable analysis.

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Zendesk Data Warehouse

Panoply allows you to easily combine Zendesk data with hundreds of sources
Data sources commonly paired with Zendesk
Zendesk + Google Analytics
Google Analytics
Analytics
Zendesk + Google Sheets
Google Sheets
Files
Zendesk + Amazon S3
Amazon S3
Services
Zendesk + PostgreSQL
PostgreSQL
Databases
Zendesk + Salesforce
Salesforce
CRM
Zendesk + Facebook Pages
Facebook Pages
Social
Zendesk + MySQL
MySQL
Databases
Zendesk + Stripe
Stripe
Payment Processing
Zendesk + HubSpot
HubSpot
CRM
Zendesk + Google Ads
Google Ads
Ads
Zendesk + Shopify
Shopify
Ecommerce
Zendesk + MongoDB
MongoDB
Databases
Zendesk + Facebook Ads
Facebook Ads
Ads
Zendesk + JSON
JSON
Files
Zendesk + Microsoft Azure SQL Data Warehouse
Microsoft Azure SQL Data Warehouse
Data Warehouses
Zendesk + Microsoft Excel
Microsoft Excel
Files
Zendesk + Twitter
Twitter
Social
Zendesk + BigQuery
BigQuery
Data Warehouses
Zendesk + CSV
CSV
Files
Zendesk + Google Cloud Datastore
Google Cloud Datastore
Cloud Storage
Zendesk + Google Search Console
Google Search Console
Analytics
Zendesk + Instagram for Business
Instagram for Business
Social
Zendesk + LinkedIn Ads
LinkedIn Ads
Ads
Zendesk + Segment
Segment
Analytics
Zendesk + Xero
Xero
Accounting
Zendesk + Twitter Ads
Twitter Ads
Ads
Zendesk + Woocommerce
Woocommerce
Ecommerce
Zendesk + Marketo
Marketo
Marketing Automation
Zendesk + Asana
Asana
Project Management
Zendesk + Intercom
Intercom
Sales
Zendesk + Amazon DynamoDB
Amazon DynamoDB
Databases
Zendesk + AppsFlyer
AppsFlyer
Mobile
Zendesk + Bing Ads
Bing Ads
Ads
Zendesk + Delighted
Delighted
Customer Support
Zendesk + Elasticsearch
Elasticsearch
Databases
Zendesk + Facebook Posts
Facebook Posts
Social
Zendesk + GitHub
GitHub
Developer Tools
Zendesk + Google Analytics Ecommerce
Google Analytics Ecommerce
Ecommerce
Zendesk + Google Cloud Storage
Google Cloud Storage
Cloud Storage
Zendesk + MailChimp
MailChimp
Marketing Automation
Zendesk + Microsoft SQL Server
Microsoft SQL Server
Databases
Zendesk + Pardot
Pardot
CRM
Zendesk + Redshift
Redshift
Data Warehouses
Zendesk + Twilio
Twilio
Developer Tools
Zendesk + Upload Data
Upload Data
Files
Zendesk + Wordpress
Wordpress
Databases
Zendesk + Zoho CRM
Zoho CRM
CRM
Zendesk + Tray.io
Tray.io
Services
Zendesk + Google Drive
Google Drive
Files
Zendesk + Magento
Magento
Ecommerce
Zendesk + Snowplow
Snowplow
Analytics
Zendesk + Zapier
Zapier
Services
Zendesk + AdRoll
AdRoll
Ads
Zendesk + AfterShip
AfterShip
Retail
Zendesk + Amazon Aurora PostgreSQL
Amazon Aurora PostgreSQL
Databases
Zendesk + Amazon Cloudfront
Amazon Cloudfront
Services
Zendesk + Amazon Kinesis Firehose
Amazon Kinesis Firehose
Services
Zendesk + Apple Search Ads
Apple Search Ads
Ads
Zendesk + Autopilot
Autopilot
Marketing Automation
Zendesk + Azure Blob Storage
Azure Blob Storage
Cloud Storage
Zendesk + Braintree Payments
Braintree Payments
Payment Processing
Zendesk + Branch
Branch
Analytics
Zendesk + BranchTrack
BranchTrack
Sales
Zendesk + Codat
Codat
Accounting
Zendesk + Contact Pigeon
Contact Pigeon
Marketing Automation
Zendesk + Contentful
Contentful
Services
Zendesk + Crashlytics
Crashlytics
Developer Tools
Zendesk + Criteo
Criteo
Retail
Zendesk + Customer.io
Customer.io
Marketing Automation
Zendesk + Desk
Desk
Sales
Zendesk + Drip
Drip
Ecommerce
Zendesk + Eloqua
Eloqua
Marketing Automation
Zendesk + Enchant
Enchant
Customer Support
Zendesk + FormKeep
FormKeep
Marketing Automation
Zendesk + Freshdesk
Freshdesk
Customer Support
Zendesk + Front
Front
Project Management
Zendesk + GitLab
GitLab
Developer Tools
Zendesk + Google Cloud SQL MySQL
Google Cloud SQL MySQL
Databases
Zendesk + Google Cloud SQL Postgres
Google Cloud SQL Postgres
Cloud Storage
Zendesk + Harvest
Harvest
Project Management
Zendesk + Help Scout
Help Scout
Customer Support
Zendesk + IBM DB2
IBM DB2
Developer Tools
Zendesk + Iterable
Iterable
Marketing Automation
Zendesk + Klaviyo
Klaviyo
Ecommerce
Zendesk + Mailjet
Mailjet
Marketing Automation
Zendesk + MariaDB
MariaDB
Databases
Zendesk + Mavenlink
Mavenlink
Project Management
Zendesk + NetSuite
NetSuite
Accounting
Zendesk + Oracle Database
Oracle Database
Databases
Zendesk + Particle
Particle
Services
Zendesk + Pinterest
Pinterest
Social
Zendesk + Pipedrive
Pipedrive
Sales
Zendesk + Pivotal Tracker
Pivotal Tracker
Project Management
Zendesk + QuickBase
QuickBase
Developer Tools
Zendesk + Quickbooks
Quickbooks
Accounting
Zendesk + Recharge
Recharge
Payment Processing
Zendesk + Recurly
Recurly
Payment Processing
Zendesk + Referral SaasQuatch
Referral SaasQuatch
Marketing Automation
Zendesk + SFTP
SFTP
Services
Zendesk + Sailthru
Sailthru
Marketing Automation
Zendesk + Salesforce IQ
Salesforce IQ
Sales
Zendesk + Salesforce Marketing Cloud
Salesforce Marketing Cloud
Marketing Automation
Zendesk + Selligent
Selligent
Marketing Automation
Zendesk + SendGrid
SendGrid
Marketing Automation
Zendesk + Sendwithus
Sendwithus
Marketing Automation
Zendesk + Shippo
Shippo
Ecommerce
Zendesk + Sparkpost
Sparkpost
Marketing Automation
Zendesk + Spree Commerce
Spree Commerce
Ecommerce
Zendesk + Square
Square
Payment Processing
Zendesk + Taboola
Taboola
Ads
Zendesk + Trello
Trello
Project Management
Zendesk + Urban Airship
Urban Airship
Services
Zendesk + Vero
Vero
Social
Zendesk + Webhooks
Webhooks
Developer Tools
Zendesk + Zendesk Chat
Zendesk Chat
Customer Support
Zendesk + Zendesk Sell
Zendesk Sell
CRM
Zendesk + Zuora
Zuora
Services
Zendesk + optimizely
optimizely
Marketing Automation
Zendesk + Dropbox
Dropbox
Files
Zendesk + Heroku Postgres
Heroku Postgres
Databases

Modernizing Zendesk

What is data integration?

Your Zendesk data is valuable, but it's way more valuable when it can be analyzed alongside data from other sources to create a whole picture of your business. Data integration allows you to see all the inputs and outputs of your business side by side: the cost with the benefit, and the what with the why.

Without the right tools, your data integration efforts can quickly turn into a mess of partially merged spreadsheets that are out of data almost as soon as analysts get their hands on them. With a data warehouse, data integration gets significantly easier. Instead of constantly scrambling to keep your data merged and up-to-date across your organization, you’ll have all your data in one place with a consistent format, creating an always-up-to-date, single source of truth for business intelligence and other analytical applications.

Benefits of a data warehouse

Data warehouses are purpose-built for providing access to data: Data is stored in the cloud and regularly synced, so there is no need to bother with frequent CSV downloads or worry about API limits or excessive demand on an application.

With a data warehouse, All your data is stored in pre-processed tables, ready for integrated analysis with SQL or other BI tools. You own your data. No need to worry about losing data when changing vendors or APIs are deprecated. What you collect, you keep. Compared to the mess created by relying on separate operational systems like application databases, CRMs, file systems, or ecommerce platforms, choosing a data warehouse should be a no brainer.

Your Zendesk data warehouse

If the idea of designing, building and maintaining a data warehouse sounds too complex, don’t worry. Panoply is a data warehouse as a service, so there’s no need to manage complex infrastructure or build out a data engineering team to realize the benefits of a data warehouse.

With Panoply, your data will be optimized for analysis—data is automatically structured for analytics, and our system is optimized for reading it quickly and efficiently. Our suite of 80+ integrations lets you connect almost any BI tool or data source to a single data warehouse, meaning you’ll get the same results across all tools. Panoply data warehouses allow for unlimited users and queries, with secure but agile data access management that let you control who can access data at the individual table level. In short, there’s no easier way for your team to access your {data source} data and integrate it with other business data and analytical tools.

Panoply makes your Zendesk data accessible
so you can analyze it

Expected Zendesk Data
Here’s a sample of the Zendesk data that you can sync, store, and access with Panoply:
Brands
Brands are your customer-facing identities. They might represent multiple products or services, or they might literally be multiple brands owned and represented by your company.
Groups
When support requests arrive in Zendesk Support, they can be assigned to a Group. A ticket can never be assigned to an agent without also being assigned to a Group.
NPS Invitations
You can send an invitation to one or multiple recipients to take an NPS survey. You can use an API to set up a continuous delivery of NPS survey invites to your defined recipients.
NPS Recipients
Every NPS survey is delivered to one or multiple recipients. For most businesses that use Zendesk Support, the recipients are customers. Agents and admins will never receive surveys.
NPS Responses
When a recipient responds to an NPS survey, their rating, comment, and last survey date are captured. You can export the responses for your individual NPS survey by using this resource.
NPS Surveys
This resource can be used to list all surveys or retrieve and update an existing one. You can customize the content and settings of the survey before using the NPS Invitations resource to automate survey delivery.
Organization Fields
This resource allows you to work with organization fields. These are fields that admins can customize and display on an Organization page. You can add custom fields to organizations to store additional details.
Organization Memberships
An organization can have many users, and each user is linked to it through membership. Also, users can be in many organizations if the account supports multiple organizations.
Organizations
Just as agents can be segmented into groups in Zendesk Support, your customers (end-users) can be segmented into organizations. You can manually assign customers to an organization or automatically assign them to an organization by their email address domain.
Satisfaction Rating
This resource allows you to work with satisfaction ratings. These ratings are the feedback provided by your customers about their support experience. Satisfaction rating is per ticket and not per customer.
Satisfaction Reasons
When satisfaction reasons are enabled in your Zendesk Support account, and a user gives a negative rating to a solved ticket, a follow-up question is presented to the user. The question includes a list menu of possible reasons for the negative rating.
SLA Policies
A Service Level Agreement is a documented agreement between a support provider and its customers that specify performance measures for support. There can be multiple SLA policies per Zendesk Support account, and they are listed here.
Suspended Tickets
When an end-user submits a support request by email, in most cases, the email becomes a new ticket or adds a comment to an existing ticket. In some instances, though, the email is suspended.
Ticket Comments
Ticket comments represent the conversation between requesters, collaborators, and agents. Comments can be public or private. You have the right to configure those comments in your settings to appear as either category.
Ticket Fields
This resource is used to get the system and custom ticket fields. You can also use it to create custom ticket fields. System fields are the standard fields that agents see in a ticket.
Ticket Metric Events
Use the Ticket Metric Events resource to track reply times, agent work times, and requester wait times. For example, if you want to measure reply times, you can get the time a ticket was created and the time an agent first replied to it.
Ticket Metrics
This resource allows you to retrieve metrics about a ticket. These metrics include the date when a ticket was solved (solved_at), the total number of times the ticket was replied to (replies), the total number of times the ticket was reopened (reopens), and a lot more.
Tickets
Tickets are the means through which your end-users (customers) communicate with agents in Zendesk Support. Tickets can originate from several channels, including email, Help Center, chat, phone call, Twitter, Facebook, or the API. All tickets have a core set of properties.
User Fields
This resource allows admins to customize fields displayed on a User profile page. Basic text fields, date fields, as well as customizable dropdown and number fields are available. These fields are currently only visible to agents.
Users
This resource represents the three types of users in Zendesk Support: end-users (your customers), agents, and administrators. End-users request support through tickets. Agents work in Zendesk Support to solve tickets.

Screenshots

It just works and it's smart. Panoply solves all of the admin headaches and gives my clients a performant and easy-to-use data warehouse.
Aron Clymer - Dataclymer
Read the customer success story

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