Last Updated: January 27, 2023
This Privacy Policy of SQream Technologies USA, Inc., (“we” or “our”) applies only to information, including personal information (collectively, “information”), collected by us from subscribers to our automated data warehouse services (“Customers“) or from visitors of our website, and does not apply to any information collected by our Customers, even if such information is processed by our Services. Information collected by our Customers shall be governed solely by the Customers’ respective privacy policies. The terms of this Privacy Policy are incorporated by reference into our Terms of Service which can be found at https://panoply.io/terms/.
“personal information” means any information that may be deemed as private, personal or personally identifying or identifiable data or information pursuant to applicable law, including, for example, your name, email address, location, user ID, contact information or credit card information.
By visiting our website you agree to comply with and be bound by this Privacy Policy.1. Information We Collect
When you visit our website or subscribe to our services, we collect your information, including your personal information, as follows:
Information that You Provide Us. We collect the information that you enter on our website, such as your name, company name, email address, phone number and other contact information, sign-in information and feedback. When you sign up to receive our services, we also collect your credit card or other financial account information.
Information that is Collected Automatically. We automatically collect certain types of information when you visit and interact with us on our website. This information may include IP address, location, email address, hardware settings, the browser you used to visit our site, system crashes, time and duration of your connection. We use IP addresses to aggregate non-personal information about the regions from which visitors navigate our websites. If you subscribe to our services, your IP address will also be stored in with other information about you in order to make certain functions available to you, including your access to our services.
Cookies, Web Beacons, and Similar Technologies. We use cookies, web beacons, and similar technologies for various reasons, such as to understand and save your preferences for future visits, and to compile aggregate data about site traffic and site interaction. The information collected by such cookie, web beacon, or similar technology may include your IP address, your operating system, the browser language, browser type and version, the requested page and the time of the access. If you choose to provide personal information to us, then this personal information may be linked to data stored in the relevant cookie, web beacon, or similar technology.
Opting Out. You can prevent collection of your information by not providing us with such information and by ceasing to visit and interact with us on our website.
2. How we use your information
Use of Your information. We access and use your information, including your personal information, that is collected by us when you subscribe to our services or when you visit and interact with us on our website solely in order to provide you with responses to your queries, information about us and our services, to sign you up for our services, to provide you with our services, for our internal purposes, such as to understand traffic to our site, and to comply with any legal obligation we are subject to under applicable law.
If you visit or interact with us on our website, our legal basis for processing your personal information is that it is necessary for our legitimate interest in providing and developing our services and meeting the requirements of our current and prospective customers. If you subscribe to our services, our legal basis for processing your personal information is that it is necessary for the performance of the Terms of Service between you and us.
Promotional Use. We may use your information to contact you by email or otherwise, to deliver promotional materials or updates in which you may be interested, or to provide you with newsletters that you may register to receive. With respect to such use, our legal basis for processing your personal information is that it is necessary for our legitimate interests in conducting direct marketing of our services to current and prospective customers. If you reside in a jurisdiction that requires express consent to use your information to provide promotional materials, please click here to provide your consent.
Unsubscribing. You may choose at any time to unsubscribe from our promotional materials, updates and newsletters by letting us know at support@panoply.io or by clicking the unsubscribe link at the bottom of each promotional material, update or newsletter.
3. Disclosure of Your Information
To Whom We May Disclose Your information. We may disclose your information, including your personal information, as follows: (i) to infrastructure providers on which our services operate, (ii) to payment processing services providers in order to process your payment for our services, (iii) to service providers that operate on our behalf and who agreed to adhere to terms consistent with this Privacy Policy, (iv) to a governmental, administrative or law enforcement authority, where we in good faith believe it is required to be disclosed by applicable law, or court order, (v) to third parties in connection with a merger, acquisition, or sale of all or a portion of our assets, (vi) where we in good faith believe it is necessary in order to protect our safety or rights, or those of a third party, including but not limited to in connection with fraud detection or prevention, or security or technical issues, or (vii) where we in good faith believe it is necessary in order to enforce the provisions of this Privacy Policy or our Terms of Service.
We will not disclose your information, including your personal information, to any third party or for any purpose except for those set forth in this Privacy Policy (as may be amended from time to time pursuant to Section 9 below), unless we have received your express written consent to such disclosure.
Third Party Privacy Policies. Upon your information being shared with our infrastructure providers, payment processing and other service providers, we will treat this information according to the terms of this Privacy Policy, and the relevant infrastructure provider, payment processing or other service provider will treat it according to the terms of its own privacy policy.
Third-Party Opting Out. If we disclose your information to a third party, you will need to be in direct contact with that third party in connection with any concern, question, request or demand that you may have in connection with such third party’s use or disclosure of your information. If you would like to request further details about the third parties to which your information may have been disclosed, please contact us at support@panoply.io.
4. Information Security
We use commercially reasonable efforts, applying physical, electronic and procedural safeguards, to maintain and protect the confidentiality of all information collected by us, including your personal information. We allow only authorized personnel to access your information, on a need-to-know basis.
Although we make good faith efforts to store your information in a secure operating environment, we cannot guarantee security. You understand and agree that all information collected through our website or in connection with your subscription to our services is at your own risk and is subject to the provisions and disclaimers of both this Privacy Policy and our Terms of Service.
In the event that we become aware of any accidental or unauthorized access to your information, we will use commercially reasonable efforts to notify you of such data breach.
5. Transfer of Information to a Different Jurisdiction
Currently information is stored in the United States with cloud infrastructure providers that are registered under the EU-US Privacy Shield. We or our infrastructure providers may decide to transfer information to a different jurisdiction at our or their sole discretion. In the event of such transfer we will ensure that it takes place in accordance with applicable law.
6. Inquiries or Complaints
If you have an inquiry or complaint about this Privacy Policy or our information collection practices, please contact us at support@panoply.io.
You also have the right to lodge a complaint with a supervisory authority located in the EU.7. Links to Other Sites
Our website may contain links to external websites. We are not responsible for the privacy policies, practices or content of third party websites. We encourage you to review their privacy policies before submitting your information.
8. Contact Us; Retention of your information
If you subscribe to our services, we may retain your information throughout the subscription period and afterwards we may retain it in order to accommodate your choices regarding marketing and promotional materials. If you visit or interact with us on our website, we may retain your information in order to accommodate your choices regarding marketing and promotional materials. If you would like to contact us in connection with this Privacy Policy, including to request a deletion of your information that is stored on our systems, please contact us at support@panoply.io, detailing your request. In such event, your information will be deleted from our active database but a copy of such information, generated by our automated computer archival back-up systems, may remain in our archives for a period of up to 14 additional months. If we are required to maintain certain information about you, we will comply with your deletion request after fulfilling any legal requirements. We will however keep anonymous information and may then need to retain some identifying information to ensure that your request continues to be honored. We will ensure the confidentiality of any information retained by us in any of the circumstances described above.
9. Rights You May Have
You may have certain rights in relation to personal information we collect about you under applicable law. These rights do not necessarily apply to all users of our services or visitors to our websites. These include the right to request access to your personal information, that it be erased, that its processing be restricted, or that any inaccurate personal information be rectified. You may also have the right to object to the processing of your personal information, and under certain circumstances to obtain a copy of the personal information in machine readable format (portability right). Any such request may be submitted in writing to support@panoply.io or to our representative in Europe europerepresentative@panoply.io.
10. Updates to this Privacy Policy
From time to time, we may update this Privacy Policy, and your continued use of our website will signify your express agreement to such updated Privacy Policy. We will post any Privacy Policy changes on our website, and in some cases, in our sole discretion, we may notify you by email of any changes.
You agree to accept posting of a revised Privacy Policy electronically on our website as actual notice to you. We encourage you to periodically check for Privacy Policy updates.
