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Solutions Architect

Location: Central or Eastern USA (fully remote)

Description 

Panoply is looking to hire some Solution Architects to partner with our prospects and customers to ensure they experience the full potential of the platform. This is an end-to-end role where you will help close new business and find opportunities to teach our customers about data analysis best practices. The ideal candidate is a subject matter expert in reading and writing SQL and is empathic to the customer’s needs through written and verbal communication. If this describes you then please apply. We look forward to meeting you and having you join our exceptional team!

Job Brief

A Solutions Architect at Panoply by SQream focuses on:

• Provide data warehousing best practices, solve technical issues, and optimize data pipeline. 
• Build self-serve resources.
• Create in-depth bug reports in JIRA.

Our customers and prospects will trust you. Customers rely on us not only to deliver answers and solutions but also on our ability to do it in a timely and professional manner.

Responsibilities

• Be the technical expert about Panoply - know the in and outs of our platform, how our system works, and the underlying technologies we are built on (Redshift and Google BigQuery).
• Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Panoply in relation to them.
• Be the go-to contact for technical problems for our users.
• Help onboard prospects and new customers to the Panoply platform, providing best practices and answering technical questions along the way.
• Conduct data reviews and support calls with prospects and customers to share solutions and increase usability, performance, and value.
• Create content that answers common questions asked by our users.
• Be the voice of our users - advocate for features that would help to improve the customer’s experience.
• Always be learning and looking to expand your technical knowledge.

Requirements

• Working hours: EST (CST for the right candidate)
• Previous experience as a Solutions Architect, Support Engineer, Technical Account Manager, Sales Engineer, or similar roles.
• Bachelor’s Degree in Computer Science, Information Technology, or another relevant field. Relevant work experience may fulfill this requirement.
• Ability to diagnose and troubleshoot technical issues, provide creative solutions, and communicate them to non-technical users in both verbal and written form.
• Deep knowledge of SQL (e.g. window functions, CTEs, materialized views, query optimization, etc).
• Intermediate to advanced knowledge of Python.
• Previous experience working with
  • REST APIs
  • Terminal/Command Line
  • relational database technologies

Nice to Haves

• Previous experience working with
  • Redshift or Google BigQuery
  • PostgreSQL
  • NoSQL database technologies (e.g. MongoDB, DynamoDB, etc.)
  • AWS (e.g. S3, CloudWatch, etc)
  • GCP (e.g. Cloud Storage, Cloud Logging, etc)
  • JIRA