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Lead Solutions Architect

Location: USA (fully remote)

Description 

Panoply is looking to hire a Lead Solution Architect on the Customer Success team. The ideal candidate is a subject matter expert in reading and writing SQL and is empathic to the customer’s needs through written and verbal communication. The Lead Solutions Architect would be a player-coach role. You will coach a team of Solutions Architects to provide superior service and put that advice into practice by managing some of our top customers.

If this describes you, then please apply. We look forward to meeting you and having you join our exceptional team!

Job Brief

A Lead Solutions Architect at Panoply is a hybrid role and focuses on three key areas:

• Technical Leadership (40% of your time)
  • Become the go-to technical expert of the product—lead product discussions from the customer’s perspective. Develop training material and documentation. Help other Solution Architects with technical questions.
• Solutions Architecture (60% of your time)
  • Work alongside the team to provide data warehousing best practices, solve technical issues, and optimize data pipeline.
  • Provide creative solutions and industry-leading support to customers. Build self-serve resources. Communicate issues to relevant teams. Create in-depth bug reports in JIRA.

Our customers and prospects will trust you. Customers rely on us to deliver answers and solutions and our ability to do it in a timely and professional manner.

Responsibilities

• Lead a team of Solutions Architects from a technical perspective.
• Spearhead training and team development efforts.
• Run mission-critical hotfixes.
• Be the technical expert about Panoply - know the ins and outs of our platform, how our system works, and the underlying technologies we are built on (Redshift and Google BigQuery).
• Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors to position Panoply in relation to them.
• Be the go-to contact for technical problems for our users.
• Help onboard new customers to the Panoply platform, providing best practices and answering technical questions along the way.
• Conduct data reviews and support calls with customers to share solutions and increase usability, performance, and value.
• Create content that answers common questions asked by our users.
• Be the voice of our users - advocate for features that would help to improve the customer’s experience.
• Always be learning and looking to expand your technical knowledge.

Requirements

• Must be located in USA and work CST hours
• Previous experience in a Technical Leadership role.
• Previous experience working directly in a mission-critical production environment.
• Previous experience as a Solutions Architect, Support Engineer, Technical Account Manager, Sales Engineer, or similar roles.
• Bachelor’s Degree in Computer Science, Information Technology, or another relevant field. Relevant work experience may fulfill this requirement.
• Ability to diagnose and troubleshoot technical issues, provide creative solutions, and communicate them to non-technical users in both verbal and written form.
• Deep knowledge of SQL (e.g., window functions, CTEs, materialized views, query optimization, etc.).
• Intermediate to advanced knowledge of Python.
• Previous experience working with
  • REST APIs
  • Terminal/Command Line
  • relational database technologies

Nice to Haves

• Previous experience working with
  • Redshift or Google BigQuery
  • PostgreSQL
  • NoSQL database technologies (e.g. MongoDB, DynamoDB, etc.)
  • AWS (e.g., S3, CloudWatch, etc.)
  • GCP (e.g., Cloud Storage, Cloud Logging, etc.)
  • JIRA