Intercom is a customer messaging platform for sending both automated and live chat messages directly to the customer. Panoply’s Intercom integration makes it possible to load your data directly into your own data warehouse, without an ETL process in place or costly data infrastructure.
Once stored in the Panoply Smart Data Warehouse, your Intercom data can be extracted, explored, and analyzed with all of your other data sources. Analysts can generate reports from within Panoply, and run queries and analyses immediately. Panoply makes it easy to learn more about your customer communication habits, purchases, and product usage behavior, all from within one end to end data management platform.
With the Shiny (R) open source BI tool from RStudio, users can create their own interactive websites and dashboards. Host your Shiny web applications on your own server or on RStudio’s hosting service. With Shiny, anyone who knows R can design their own web apps without having to learn programming or web development.
The Shiny R package is user friendly, but you still need to do ETL (extract, transfer and load) work to process your data. Adding Panoply takes care of all the ETL for you. Panoply manages that entire process automatically. It seamlessly delivers your latest sorted and cleaned data to your Shiny web apps.