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Solutions Architect

A Solutions Architect at Panoply is a hybrid role and focuses on three key areas of the customer journey:

Sales Engineering (30% of your time)

Work alongside the Account Executive to demonstrate the value of Panoply throughout the sales cycle

Customer Success (45% of your time)

Work alongside the Customer Success Manager to understand the story that the customer is trying to tell with their data as well as review and optimize ingestion and query performance

Tier 2 Customer Support (25% of your time)

Provide creative solutions to customer difficulties. Build self serve resources.

Our customers and prospects will trust you. Customers rely on us not only to deliver answers and solutions but also on our ability to do it in a timely and professional manner.



Interested in joining Panoply?

We’d love to learn more about you. Apply now and we’ll be in touch.